Refund Policy
Refund Policy
30-Day Satisfaction Guarantee
We stand behind our products with a 30-day money-back guarantee. If you’re not completely satisfied, we’ll make it right.
Refund Eligibility
Full Refund
- Unused products in original packaging
- Defective or damaged items
- Wrong item received
Non-Refundable
- Used products without defects
- Products damaged by misuse
- Final sale items (clearly marked)
Return Process
1
Request Authorization
Email support@aqualithi.shop within 30 days of delivery with:
- Order number
- Photos of the product
- Reason for return
2
Ship Your Return
We’ll email you a return authorization and instructions within 24 hours.
Note: Customer pays return shipping unless item is defective.
3
Receive Your Refund
Refunds are processed within 7 business days after we receive your return.
You’ll receive email confirmation when completed.
Refund Details
Refund Method
Original payment method (Stripe) Or your bank statements
Processing Time
3-10 business days to appear in your account
Shipping Costs
Non-refundable unless return is our error
Defective Items
We’ll cover return shipping costs
Important Notes
- Returns must be initiated within 30 days of delivery
- Products must be in resalable condition for full refund
- We recommend using trackable shipping for returns
- Refunds may be subject to restocking fees for non-defective opened items
Need Help With Your Return?
Our support team is happy to assist with any refund questions.
Contact Us